A fully-fledged passenger counting system is a great addition to the management of any mass transit operation. It provides tons of valuable data which is useful to stakeholders such as the passengers, managers, planners, operators, and even concerned third parties like insurers in some cases. The data from these systems can help to improve customer service, plan operations more smoothly thus improving efficiency, enhance security and safety, and to help in accurate revenue capturing or projection.
Features of passenger counting systems
High accuracy levels – These systems employ independent traffic statistics algorithms, which allows them to have high accuracy rates of approximately 92%. They can precisely differentiate customer flow regardless of the color of the clothes, having caps, backpacks, and so on.
Two-way passenger flow counting – Every device in the system has the capacity to automatically capture the passengers getting on to the vehicle and those alighting. As such, it can support 2-channel video input and 2-channel output. Additionally, it can automatically summarize the gathered information.
Real-time reporting – The terminal equipment in the system and cloud server work simultaneously to avail real-time data enabling accurate reporting of a person’s entry and exit.
Sending alerts – The system’s highly accurate data can be set up so that it sends notifications to operators in the event of overload and so on.
Advantages and uses of passenger counting systems
Fleet management, transit agencies operators, passengers, and other parties will get numerous benefits from the passenger counting systems. It is therefore a worthy investment to have on the vehicles, and the best thing is that it is easy to install and readily available from service providers such as Eyeride.
Here are some of the benefits of the system:
Reduced costs or better budget savings
The systems improve operational efficiency and customer service allowing for optimal use of resources. Due to the ability to analyze data up to the individual passenger, the system can identify the routes and even stops that are not well-utilized or those that may not be of any meaningful business. With that information, the planners can do better routing and optimize each vehicle and route. The conductors can also be eliminated in the passenger vehicles.
Timely response to incidents
The automatic passenger information system enables quick and instantaneous response to incidents such as accidents and others and that could make a significant difference between losing lives and saving them. The systems with their cameras and other linked gadgets and sub-systems help fleet managers or transit agencies to act swiftly in case of threats such as hijacking, accidents, and other emergency incidents.
Help to address customer complaints
The information from the automated passenger counting systems enable fleet management and other concerned parties to sort out customer complaints. The data from the system makes it possible to differentiate valid complaints and baseless accusations due to customer errors. Thus, real problems are addressed satisfactorily and in time, enhancing the customer service and reliability of transport service providers.
With automatic passenger counting systems, it is possible to estimate the number of passengers who will use the bus and how much revenue that bus should generate over a given period. Human errors are also eliminated, for example by conductors in counting and so on.
One of the most significant advantages of the passenger counting system is overall fleet management efficiency, which factors schedules, route plans, traffic trends, and other crucial things that affect the transit quality.
Passenger counting systems have many benefits to the transit operators, passengers, and others. It enables enhanced efficiency, reduces costs, enables quick response to emergencies, and enhances customer service and the handling of customer complaints. It also facilitates revenue projection.